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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
Refund and Cancellation Policy
 

We want you to be delighted every time you shop with us. Occasionally though, we know you may wish to change your mind. Under our 90 Day Money Back Guarantee, any product purchased from us may be returned for a full refund as long as it is unused and in its original packaging with all the components, parts and any promotional items received.

If you would like to arrange a return using our 90-Day Money Back Guarantee, please contact us by e-mail enquiries@granderwater.co.uk. We do not cover the cost of returning items for refund. Upon receipt of a returned item we will check the item, cancel an order and refund the money onto the original payment method. If when inspected, goods are found to have been used, damaged or incomplete we reserve the right to refuse a refund or provide a partial refund.

Please allow up to 14 days for postage and processing time. It may take 5-7 days for funds to appear in your account once we have issued a refund (depending on your bank).

There are some things we can't do returns for, such as goods made to measure, goods cut or mixed to your requirements, orders over £1000 unless of course they are faulty.

Please contact us before returning any item to us. Returns must be authorised.


I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Please click here for more information on returning an item.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
 
Refund Policy

We want you to be delighted every time you shop with us. Occasionally though, we know you may wish to change your mind. Under our 90 Day Money Back Guarantee, any product purchased from us may be returned for a full refund as long as it is unused and in its original packaging with all the components, parts and any promotional items received.
If you would like to arrange a return using our 90-Day Money Back Guarantee, please contact us by e-mail enquiries@granderwater.co.uk. We do not cover the cost of returning items for a refund. Upon receipt of a returned item we will check the item, cancel an order and refund the money onto the original payment method. If when inspected, goods are found to have been used, damaged or incomplete we reserve the right to refuse a refund or provide a partial refund. Please allow up to 14 days for postage and processing time. It may take 5-7 days for funds to appear in your account once we have issued a refund (depending on your bank).
There are some things we can't do returns for, such as goods made to measure, goods cut or mixed to your requirements, orders over £1000 unless of course they are faulty.

Please contact us before returning any item to us. Returns must be authorised.

Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
 

Delivery is factored into your order at the time of placement of your order and your order details will reflect this.

We currently use DHL, UPS, UK Mail and Royal Mail.

We aim to deliver with 3-5 working days of receiving payment for your order.